As microservices multiply, organizations need systems capable of interpreting and understanding impact, not just executing ...

From manufacturing and logistics to finance and customer service, automation is redefining how work gets done.

The Sixth Street Parking Garage has initiated the use of automated cashier systems, replacing human ones, a change that could be coming to more parking structures on campus. The garage is not the ...

Phone menus, also known as Interactive Voice Response (IVR) systems, could be a blessing when all goes well, but extremely frustrating when all a consumer wants is a human representative. How would ...

Facing disruption from generative AI, creative professionals are expanding into AI automation services to build smarter ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Press Advantage, a leading press release distribution company, announces enhanced automated press release capabilities specifically designed to help public companies maintain consistent investor ...

Consumers aren't loving their credit card companies' chatbots and automated phone options, a new J.D. Power survey found, highlighting a challenge for the industry as it looks to cut costs. Customer ...

EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

While much of the focus has remained on the efforts of the Organisation for Economic Cooperation and Development (OECD) with respect to digital taxation, the United Nations (UN) has finalized ...