The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...
The dispatchers inside the Georgia Tech Police Department's Emergency Communications and Operations Center take pride in being the voice behind the call when an emergency arises. When placing a ...
It's been nearly two years since the federal mandate making the 988 suicide prevention and mental health crises hotline accessible nationwide took effect July 16, 2022. The Cincinnati Emergency ...
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