If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

Prices for scheduling software start as low as $30,000 Scheduling staff for your customer contact center is much more than simply plugging your customer service representatives’ names into time slots ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Home furnishings and accessories cataloger/ retailer Crate & Barrel has estimated annual sales of more than $750 million. But what the Northbrook, IL-based company doesn’t have is call center ...

An affordable workforce management solution sheds light on the call center schedule-but, like competing software, it falls short on branch scheduling, according to a credit union here. "We found a ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

The core objective of call center scheduling is simple and timeless: Get the right people and supporting resources in the right places at the right times, doing the right things. Easy? Well, simple in ...