Question: We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution. Can you provide some practical guidance with respect to ...

A process exists for students to address grievances of a general nature. Each grievance (complaint) will be considered carefully and individually, and every effort will be made to resolve issues to ...

On February 11, 2019, the United States Department of Health & Human Services Office for Civil Rights (HHS OCR) announced that it has resolved yet another complaint for disability discrimination in ...

Federal and accreditation requirements state that all universities are to provide a clear process for timely resolution of student complaints and provide contact information for any external agencies ...

What happens to the embedded in-house dispute resolution process if the company turns away from the DEI (diversity, equity, and inclusion) policy for various reasons, including political ones? Or fear ...

Over 30 percent of respondents to a recent Total Dealer Compliance survey said they have submitted a complaint to a dealership, and more than half of them were dissatisfied with the resolution ...

Recently, the Minnesota Court of Appeals, in Peterson v. City of Minneapolis, ruled that a complaint process in an employer’s anti-discrimination policy may toll the statute of limitations under the ...

All University of Delaware students, including those enrolled in distance learning courses, who desire to resolve a grievance related to grades, disability accommodations, discrimination, or ...

Nevada Gov. Brian Sandoval told the state dental board to address problems with its patient-complaint-resolution process at a heated meeting Tuesday in which dental professionals accused the ...

It is important for any who has experienced Harassment or Discrimination to understand the available options. The University recognizes that deciding whether to make a report and choosing how to ...

It is recommended that students first attempt to resolve their conflicts with faculty, staff, or other students directly before a formal complaint is filed. Use the resources below to initiate the ...