Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Over the past few years, government agencies have been taking steps to modernize and leverage new technologies to respond more quickly to crises, provide inclusive services and enhance customer ...