"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

BOSTON--(BUSINESS WIRE)--GoTo, the company making IT management, support, and business communications easy, today announced more than 40 product enhancements to the GoTo Connect portfolio. These ...

To provide a user experience over the lifetime of the customer, this interactive communication needs to be centrally coordinated by the CCO. The criticality of business communication to an ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

FirstComm, a leading provider of advanced communication and managed technology services, today announced the appointment of David Battaglia as Vice President of Customer Experience. This strategic ...

CAIRO--(BUSINESS WIRE)--Nawy, the leading prop-tech platform in Africa that simplifies the buying, selling, and real estate investing journey for customers across Egypt, has announced a partnership ...

Joseph Michelli examines how AI is transforming the workplace customer experience and why human centered leadership remains ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes how businesses connect with people. But how do your customers feel about AI?