The world of customer service has changed. What used to be in-person and onsite transactions has evolved into interactions via chat or phone. These are more convenient for the customer as they get ...

Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

Some Gen Zers appear to be gravitating toward customer service roles for a better work-life balance. These roles can often be remote, flexible, and relatively well-paid. But they can also be stressful ...