TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

Sophie Live evolves remote visual assistance from human-only video support to intelligent-first service, using proprietary Visual AI models to assist service agents and improve outcomes with every ...

Each customer service experience contains a few make-or-break "crux points" where you can seal the relationship, or weaken it. Can visual engagement make a difference? Barb Mosher Zinck explores the ...

Can Visual IVR Really Help Callers? 5 Ideal Use Cases Your email has been sent From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer ...

Customer service approaches are becoming worse by the day—and it’s not just because so many companies are farming out theirs to foreign countries so people who speak English as a second language are ...

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its new product integration with Microsoft Dynamics 365, combining ...

The pandemic proved to be a fast-acting catalyst for digital transformation in customer experience. In an industry where the basic presumption of customer service always revolved around speaking over ...