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Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

There’s no denying the fact that customer service is important to a small or mid-sized business. The quality of that service will either enhance or degrade customer loyalty to your brand and your ...

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The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...