Organizations most visibly in the vanguard of this transition are those that develop engineers able to bridge technical depth ...

Customer satisfaction is an important part of the bigger information technology picture. In fact, it so important that Dell EMC has created the “customer experience engineer” position to focus on what ...

Customer experience across multiple industries is improving, but companies are still struggling to break beyond merely OK to being good. Forrester Research released its US customer experience (CX) ...

Strong People. Strong Products. Strong Ties. At Accent Wire Tie, those words are more than a tagline; they define the way the company has done business since it was founded in 1986. President and CEO ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

If your brand’s way of delivering customer experiences is ad hoc and doesn’t scale, you need to think differently to remain competitive in today’s environment. That’s because you’re no longer just ...