If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large ...

TAMPA, Fla.--(BUSINESS WIRE)--TeamViewer®, a leading global software provider for IoT, connectivity, monitoring, support and team collaboration, today announced that its remote assistance platform is ...

PUNE, India, June 13, 2019 /PRNewswire/ -- ProMobi Technologies announced the integration of Freshservice, a leading IT service solution to facilitate ticketing and to simplify IT service management ...

SAN MATEO, Calif., Nov. 13, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (FRSH) (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event within Freshservice, the AI-powered IT management ...

Recognizing the growing need for seamless employee experience (EX), Freshworks FRSH recently launched Freshservice Journeys, a transformative, AI-assisted capability built into its IT and employee ...

– Respond promptly to IT service requests and incidents raised via phone, email, or the Freshservice ticketing system. – Provide first- and second-level support and troubleshooting for hardware, ...

Updates to Freshservice, Freddy AI Agent and Freddy AI Insights help to uncomplicate enterprise service delivery, modernizes IT, and grows trust with employees SAN MATEO, Calif., Nov. 13, 2025 (GLOBE ...

Proactively detect and help resolve issues that reduce top-of-funnel tickets, and with continuously learning AI routing that assigns requests to the right agents. SAN MATEO, Calif., Nov. 13, 2025 ...