The company launched a cloud-native operator console to replace legacy hospital switchboards and streamline call routing, ...

A hospital switchboard operator wept today as she admitted sending a resuscitation team to the wrong location after a retired engineer collapsed following a routine CT scan. Bowel cancer survivor ...

When it comes to contacting clinicians and patients, the hospital switchboard can be just as daunting to navigate as the maze of buildings and hallways on a hospital campus. Hospitals struggle to keep ...

Townsville University Hospital has set a new record with switchboard operations answering a call every minute of every hour of every day last week. The switchboard fielded 10,610 calls in the week ...

SALISBURY ó Rowan Regional Medical Center switchboard operators were back at work Wednesday after a disastrous attempt to move the call center to Winston-Salem. After one week, hospital President Dari ...