Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

NLP Augmented Analytics is the ability to have a conversation with the system, have it understand your questions, and even anticipate and enrich your queries as it learns about your interests, e.g., ...

London-based startup Embeddable, whose software makes it easy to embed interactive, customer-facing analytics within any application, said today has closed on a €6 million ($6.28 million) seed funding ...