Area health care providers are leveraging customer service methods to attract and retain patients in a fierce competition between hospitals and independent treatment centers. In Saginaw, St. Mary's of ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

Excellent customer service is the single most important element to turn prospective patients into actual patients. Practices are wise to do as much as possible to ensure that visitors have positive ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient is essential for better patient experience. Technology enhances care. Tech ...