Government agencies that implement plain language in the design of digital content and products can improve user experience, accessibility and inclusion, which speakers underlined at the Digital.gov ...

A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

This was originally published in Government Executive. Here’s a funny story relayed by Internal Revenue Service call center agents: Taxpayers sometimes call in to complain they have mistakenly ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

This is the first time ProPublica has produced a translation into plain language. We’ve increasingly seen newsrooms experiment with accessibility, including The New York Times’ Braille and audio ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...

In June of 1993, the Plain Language Consumer Contract Act was signed into Pennsylvania law, adding the commonwealth to a long list of states that had passed similar legislation in years prior.