Sentiment Analysis is a branch of Natural Language Processing (NLP) that involves determining the emotional tone or opinion expressed in a piece of text. It is commonly used to analyze social media ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

This paper demonstrates state-of-the-art text sentiment analysis tools while developing a new time-series measure of economic sentiment derived from economic and financial newspaper articles from ...