Customer service representatives provide customer satisfaction beyond the initial sale -- a tough gig if there are product issues or billing problems. The position requires dedication, but over time, ...

Service-based businesses rely on more employee-customer interaction than other types of businesses. For this reason, it's critical that you attract and keep good employees, because customers often ...

The Grand Junction Regional Airport Authority is considering a rewrite of its incentive program for airlines that provide new or expanded service to Grand Junction. Harrison Earl, air service ...

Each month employees of Umpqua Bank “wait with bated breath” to hear the bank’s evp of retail banking, Ric Carey, announce the top branches based on performance and service—from No. 1 to No. 145. He’s ...