SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...
What could you do with an extra day each week? That’s the question many of our customers are answering, thanks to the time they’re gaining from AI. We’re not talking about agents here, though AI has ...
Zendesk, Inc. (NYSE: ZEN) has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its ...
Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies ...
In the best-run businesses, team members work from the same database. They understand their goals and receive ample support from management to help them succeed. Without this centralized structure, ...
AUSTIN, Texas, June 11, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its strategic ...
Customer Experience (CX) vendor Zendesk has made its third acquisition in less than a year, revealing yesterday that it is buying Ultimate, an AI-powered customer support automation platform. The ...