As an added benefit, there’s no need to spend money to train IT administrators on the nuances of the system. “The training for a VoIP system is very similar to the training you receive when you get a ...

Call centers often have specific needs and requirements to operate properly. Between the sheer volume of calls that take place at large call centers and the budget considerations that come with ...

How to Future-Proof a VoIP Phone System + Keep Costs Down Your email has been sent Discover how to get a VoIP phone system that saves you money without sacrificing the features and capabilities you ...

Big announcements today from open-source business phone systems and solutions developer Fonality. Today marks the official release of trixbox Pro. Fonality is marketing the product as a free ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

Mitel acquired Toshiba’s business phone systems in 2017, and access to the communication giant’s products and services has only strengthened the Canadian company’s reach into the worlds of both PBX ...

Despite the rise of texting and messaging, phone communication remains essential. However, as telecom companies shift to digital and cloud technologies like Voice over Internet Protocol (VoIP), there ...

Gone are the days when communication relied on bulky desk phones and copper wires. In fact, for many young people, traditional landlines have become relics of the past. After all, the ability to make ...

Appliances from Allworx, Critical Links, Fonality, Microsoft, and Sutus all combine sophisticated features and low cost; they differ in breadth and complexity, with Fonality’s Asterisk-based PBXtra ...

I'm in need of some expertise in the area of VOIP systems. We're getting ready to deploy a new VOIP phone system across the 3 buildings for my County, and Shoretel has the winning bid. We leveraged ...

Pete Hanlon is CTO of Moneypenny. Moneypenny handles outsourced phone calls, live chat and digital comms for thousands of companies globally. I believe it’s time we recognize the little, everyday ...