The 74 reports that as school choice programs expand, parents demand improved customer service amid challenges like ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

HOUSTON - A woman was sent to a hospital Saturday night after she was shot by an angry customer outside a north Houston ...

One of the most unique AI pure plays, though, is SoundHound AI (NASDAQ: SOUN), which is developing a voice AI platform that ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

Contract disputes between airlines and various unions have resulted in mass delays and cancellations over the past several ...

An irate customer at Chaco’s Mexican restaurant in Houston shot at the building after being refused service, injuring an unrelated woman in the parking lot. The incident occurred around 9:06 p.m. on ...

I also hate when I say something like, 'I'll be back in a second with another set of silverware,' and they've completely ...

Anthropic, a Generative AI company, introduced a new solution that would seem to put many enterprise software vendors at risk ...

Research by consumer group Which? has exposed the challenges disabled bank customers regularly face, as one customer claims ...

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