Long wait time on Verizon chat and Verizon Customer Service today? Following a massive Verizon outage on Wednesday, Jan. 14, customers will get a small credit today if they log into My Verizon app, ...

Retaining peak season customers is often overlooked once January rolls around. These shoppers typically drive e-commerce ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

New Forest District Council is set to introduce a new customer service system. The new system, launching in February 2026, includes an automated telephone service and an upgraded web chat feature. The ...

Regional broadband provider to deploy GOCare’s suite of communication products to enhance subscriber engagement and simplify ...

To access the full report — "What 20M calls reveal about the future of customer discovery" — and find recommendations to maintain a competitive advantage in today's AI search, visit: ...

Kalshi is a prediction market app and site that allows users to buy positions and trade on the outcomes of events, including ...

Businesses get last-minute filing support without surge pricing or rush fees ROCK HILL, SC / ACCESS Newswire / February ...

Automation can erode loyalty, which is why it's important to keep emotional understanding at the center of CX.

Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales ...

As social and conversational commerce accelerates toward an estimated $2 trillion market within 2026, agentic commerce platform Mind Over Media and financial technology leader Skipify today announced ...

For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.