Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Paid ads can give you a quick boost, especially when you know who you’re trying to reach. Content, whether it’s blog posts or ...

E-E-A-T stands for Experience, Expertise, Authoritativeness, and Trustworthiness. Think of it as Google’s way of checking if ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

The report also highlights a looming infrastructure crisis. While AI demands the elasticity of the cloud, only 41% of organizations are fully cloud-based. Furthermore, 48% of enterprises still lack a ...

Hear from data experts at Informatica as they challenge these assumptions and reveal the data realities standing in the way of your CX potential. Discover valuable use cases that deliver measurable ...