Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Cigna Corporation (NYSE:CI) Q4 2025 Earnings Call Transcript February 5, 2026 Cigna Corporation beats earnings expectations.

Share Repurchases -- $5.2 million invested to repurchase 179,000 shares, with $23.1 million remaining under the expanded $85 ...

The Trump administration finalized a new policy on Thursday giving the president the power to fire or discipline as many as 50,000 career federal employees, the latest step in the president’s efforts ...

Walk into any restaurant and think you're just deciding between the salmon and the steak. Think again. From the second you ...

The county experienced a 19 per cent increase in complaints related to recycling collection in 2025 compared to previous ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

That’s why businesses of all sizes should have some form of a Customer Health Index (CHI), which is essentially a report card ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

A Grand National Champion turkey caller shares his secrets on how to tune up your pot calls and make one call sound like ...