Here's everything you need to know about First American Home Warranty, from what it covers to how much it costs.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

Hayete Gallot previously spent nearly 16 years at Microsoft in senior leadership roles across engineering and sales.

Instead of adding more content, add accountability. Community challenges, check-ins, or progress nudges create commitment ...

KNOXVILLE, Tenn., Feb. 2, 2026 /PRNewswire/ -- Ripley PR, a global public relations agency specializing in skilled trades, ...

Mel Foster Insurance holds annual recognition event. Marc Engels, President of Mel Foster Insurance, along with Rob Fick, President and CEO, recognized individual accomplishments while reflecting on a ...

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

NEW YORK (WABC) -- Alicia Wilkinson, a Customer Service Usher at Grand Central Terminal, is this week's MTA Hero. Described as attentive and compassionate, Alicia is known for going above and beyond ...