Around one in three consumers (29%) say they would hang up if forced to speak to AI. In addition to frustrating their clientele, businesses could be losing up to a third of potential new customers ...

After Sparking a Reddit Meltdown, Abby Connect Expands in San Francisco to "Start Hiring Humans" ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Virtual Receptionist Service Turns to Deepgram to Help Strike the Right Balance Between Efficiency and Empathy Deepgram, the leading voice AI platform for enterprise use cases, today announced that ...

NEW YORK, NY, UNITED STATES, August 19, 2025 /EINPresswire.com/ -- Girl Boss Financial LLC today announced the launch of DontMissThatCall.com, an AI-powered ...

TORONTO, Aug. 14, 2025 /PRNewswire/ - Jobber, the leading provider of home service software, today announced the general availability of Receptionist, an AI-powered virtual assistant designed to ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...