Providing world-class service and helping our customers succeed is a top priority,” said Marie Anderson, Chief Customer Success Officer at ISN. “Earning a Stevie Award, and in multiple categories, is ...

U.S. Coast Guard members patrol the Rio Grande near McAllen, Texas. (Petty Officer 3rd Class Perry Shirzad/U.S. Coast Guard) Starting this year, able-bodied active and Selected Reserve Coast Guard ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

DULLES, Va. — About 24 hours after the Washington Commanders defeated the New York Giants, offensive lineman Sam Cosmi was studying a different kind of playbook — customer service. Cosmi spent his off ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...

Nov 21 (Reuters) - Design software company Figma (FIG.N), opens new tab was hit with a proposed class action in California federal court on Friday for allegedly misusing its customers' designs to ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

“This is a type of science that has an impact that most people could see in their homes,” said Erin Hecht, a canine researcher at Harvard. “Now there’s just no money.” Lost Science “This is a type of ...

A golden retriever in "service dog training" has gone viral for their dramatic airport nap. "Emphasis on 'in training,'" she wrote as text over the video. "You’re doing amazing sweetie," she captioned ...