To protect margins and restore control, retailers are increasingly turning to artificial intelligence to guide decisions across the returns lifecycle.

AI capabilities will only continue to evolve, and new use cases will emerge. Some of today’s cutting-edge applications will ...

AMSTERDAM – Stellantis N.V. (“Stellantis” or “the Company”) today announced that as part of the reset of its business and as it prepares for the communication of its new strategic plan in May of this ...

Discover how customer-driven pricing sets prices based on perceived value and its impact on e-commerce, affecting consumer choices and competitive strategy.

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

When AI is separated from core business objectives, it becomes harder to measure, harder to scale and easier to ignore.

A new omnichannel maturity framework is redefining grocery by aligning operations, technology and customer experience to meet ...

Paired with its recent OpenAI partnership, the deal highlights ServiceNow’s creation of a model-agnostic architecture for ...

Here’s what some of the biggest UC, collaboration and telecom leaders had to say about AI’s impact in 2026 in written responses to CRN’s 2026 CEO Outlook project.

Listening is often mistaken for action. Decks, dashboards, and “closed-loop” emails can look like progress, but listening only matters when it changes decisions that ...

The report also highlights a looming infrastructure crisis. While AI demands the elasticity of the cloud, only 41% of organizations are fully cloud-based. Furthermore, 48% of enterprises still lack a ...